Data & Privacy at GoFitYatra

How We Think About Your Data

Your health information belongs to you. We collect only the data needed to personalize your meals, workouts and overall experience, and we work to keep it secure, private and used responsibly.

Who We Are

GoFitYatra is a wellness platform that provides personalized nutrition and fitness guidance through its website and mobile applications. References to "GoFitYatra", "we", "our", and "us" refer to the operators of this platform.

If you have questions about this policy or how your data is handled, you can reach us using the contact details provided below.

What Data We Collect

• Account details like your name and contact information
• Your health inputs such as activity, nutrition, and wellness preferences
• Usage data to understand how you engage with our platform
• Basic device information to ensure smooth service delivery
• Limited cookies and analytics data to improve user experience; see our Cookies Policy for details

What We Do Not Collect

• We do not sell your personal information.
• We do not use your personal information for third-party advertising.
• We do not collect medical records or medical diagnoses.
• We do not ask for information that is not needed to provide GoFitYatra.

Why We Collect Your Data

Your data helps us deliver personalized wellness plans, keep your experience safe and continuous, and improve GoFitYatra for everyone.

How We Use Your Data

Your information is used only to provide and improve GoFitYatra. This includes generating personalized recommendations, maintaining your account, providing customer support, communicating important updates, and operating the platform securely. Where required under applicable law, we rely on your explicit consent, which you may withdraw at any time through your account settings or by contacting us.

Consent & Control

You can update your profile information, change your preferences, withdraw consent where applicable, or request deletion of your account at any time. We obtain your explicit consent for processing wellness and health-related data. You have control over this consent and may withdraw it at any time via your account settings or by contacting us directly.

AI & Data Usage

GoFitYatra uses AI to personalize recommendations for your account. Your personal information is not used to train public or general-purpose AI models. Where possible, analytical improvements use aggregated or de-identified information rather than identifiable personal data.

AI recommendations are generated specifically for you and are not shared with other users. They are intended to support wellness decisions, not replace professional advice.

Data Sharing

We share personal information only with trusted service providers that help us operate GoFitYatra, such as cloud hosting, authentication, payment processing, analytics and customer support. They may use your information only to provide those services on our behalf. We do not sell personal data and do not permit third parties to use it for independent marketing.

Data Storage & Security

We protect your information using measures such as encrypted connections, encryption where appropriate, access controls, limited employee access and ongoing security monitoring.

In some cases, data may be processed or stored outside India. When this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

Data Breach Response

In the event of a data breach, we will promptly investigate and take reasonable steps to mitigate any impact. We will notify affected users and authorities as required by applicable law.

Data Retention

We retain personal data for as long as your account remains active, or as needed to meet legal, accounting, or security requirements. When data is no longer required, we take reasonable steps to delete or anonymize it.

If you delete your account, we will delete or anonymize your personal information within a reasonable period unless we are legally required to retain certain information. Some anonymized or aggregated data may be retained for service improvement.

Your Privacy Rights Under Indian Data Protection Law

These rights are provided under applicable laws, including India's Digital Personal Data Protection Act, 2023.

• Access: You can ask to see the personal data we hold about you.
• Correction: You may request corrections if your data is inaccurate.
• Deletion: You can ask us to delete your data when it is no longer necessary.
• Consent Withdrawal: You have the right to withdraw consent for data processing where applicable.
• Grievance Redressal: You can contact us for any concerns about your data or privacy.
• Grievance Reporting: You may contact us to raise privacy-related concerns or complaints, which we aim to address within a reasonable timeframe.

For grievances, please contact us at support@gofityatra.com. We strive to respond within a reasonable timeframe.

Children’s Data

GoFitYatra is not intended for children under 18 years. We do not knowingly collect data from minors.

Policy Updates

This policy may be updated as our services or legal requirements evolve. If we make material changes, we will notify you through the app or via email so you can review what’s changed.

Important Notes

• It does not guarantee absolute security, though we strive to protect your data.
• It does not cover any third-party sites or services linked from GoFitYatra.
• It does not provide medical advice or diagnosis.

You're in Control

Your information belongs to you. You can manage your personal information and privacy preferences at any time.

• Update your profile
  Keep your personal details, health information and goals up to date.
• Change your preferences
  Update your nutrition, workout and communication preferences whenever your lifestyle changes.
• Understand how your data is used
  See how your information helps personalize your meal plans, workouts and overall experience.
• Delete your account
  Request deletion of your account and personal information, subject to applicable legal requirements.
• Contact us
  Have questions about your privacy or personal information? We're here to help.