Refund Policy

1. 15-Day Free Trial

GoFitYatra may provide eligible users with a 15-day free trial for certain paid subscription plans. During the trial, you can evaluate paid features before the first paid billing cycle begins.

No refund applies to the free trial itself because no subscription payment has been collected during that trial period. If you do not wish to continue, you should cancel before the trial ends to avoid the first subscription charge.

If your subscription converts from a free trial to a paid subscription, the 7-day refund window begins on the date the first subscription payment is successfully charged, not on the date the free trial begins.

Trial availability may depend on eligibility, platform rules, and the payment method used to subscribe. Free trials are not guaranteed for every account or every purchase flow.

2. 7-Day Refund Window

A subscription payment may be eligible for a refund when the request is submitted within 7 calendar days of the successful charge, the payment is the most recent subscription payment for the applicable subscription, and the payment has not already been refunded.

This standard 7-day refund window applies to both monthly and yearly subscription payments. Requests submitted after the applicable 7-day period are generally not eligible under this standard policy, subject to any rights available under applicable law.

3. Monthly Subscriptions

For monthly subscriptions, a refund request must be submitted within 7 calendar days of the applicable successful monthly payment.

Only the most recent eligible subscription payment may be considered for a refund. Earlier monthly payments from previous billing cycles are not eligible for retroactive refunds under this standard policy.

4. Yearly Subscriptions

For yearly subscriptions, the same 7-day refund window applies to the initial yearly payment and each subsequent yearly renewal. A refund request must be submitted within 7 calendar days of the successful yearly charge.

Only the most recent eligible subscription payment may be considered for a refund. A request submitted more than 7 calendar days after that payment is generally not eligible under this standard refund policy.

5. Previous Payments

Only the most recent successfully charged subscription payment may be considered for a refund. Earlier subscription payments are not eligible under this standard policy, even if multiple previous payments are included in the same refund request.

The most recent payment must still be within its applicable 7-day refund window to qualify for consideration.

6. Cancellation vs. Refund

Cancellation and refund are different actions.

• Cancellation stops future renewals or charges according to the applicable billing arrangement.
• Cancellation does not automatically refund a payment that has already been completed.
• A refund request does not by itself cancel future subscription renewals. You should separately cancel your subscription if you do not want it to renew.
• Refunds apply only to an eligible completed payment and must be separately requested within the applicable 7-day refund window.

After cancellation, paid access may continue until the end of the applicable paid subscription period. If a subscription payment is refunded, access to the paid subscription and associated paid features may end when the refund is approved or processed.

Unless cancelled before the applicable renewal date, subscriptions may automatically renew according to the billing terms presented at purchase.

7. How to Request a Refund

To request a refund, email us at billing@gofityatra.com or submit your request through our official Contact Us page.

Please include enough information for us to identify the subscription or payment, such as:

• your account email address,
• payment, order, or reference information if available, and
• the reason for the refund request.

Do not send sensitive payment details such as full card numbers, CVV values, passwords, OTPs, or banking credentials. We may request additional non-sensitive information if reasonably necessary to locate and verify the transaction.

8. Refund Processing

We generally aim to review and process eligible refund requests within approximately 3 working days after receiving the information needed to verify the request. This is an estimated processing timeframe and may take longer in unusual circumstances.

After we process an approved refund, the time taken for the funds to appear in your account depends on your original payment method, bank, card issuer, or payment processor. These external settlement timelines are outside GoFitYatra's control.

9. Payment Processing

GoFitYatra subscription payments are not currently collected through the Apple App Store or Google Play. Payments are processed through the payment methods and payment providers made available by GoFitYatra at the time of purchase.

While GoFitYatra reviews refund eligibility under this policy, payment processors, banks, card issuers, or other financial institutions may have their own processing and settlement timelines that affect when an approved refund appears in your account.

10. Exceptions

Refund requests may be denied where:

• the request is outside the applicable 7-day refund window,
• the payment being requested is not the most recent eligible subscription payment,
• the payment has already been refunded, or
• there is reasonable evidence of refund abuse, fraud, or misuse.

These checks help us review refund requests fairly and consistently across payment methods and billing cycles.

11. Consumer Rights

Nothing in this Refund Policy is intended to limit or exclude any refund, cancellation, or other consumer rights that cannot lawfully be limited or excluded under applicable law. Where applicable law provides rights that are more favorable than this policy, those rights will apply.

12. Contact Us

If you need help with billing, cancellation, or a refund request, email billing@gofityatra.com or use our Contact Us page. You can also review plan information on our Pricing page before subscribing.